Skip to content
Moolah
MoolahOpen MoolahStart your free trial
Support

Contact Moolah support

Open the mobile support conversation and provide the details needed to help you continue.

Why this helps

A concise description of the intended outcome and last successful step gives the team a reliable place to start without exposing sensitive information.

  1. Open support on mobile

    Open Home and use the support-agent button in the quick-action row to open your support conversation.

  2. Start or continue the conversation

    Use the existing thread when it concerns the same problem. Start with what you were trying to achieve.

  3. Name the last successful step

    State the screen or product area, the last action that worked, and the exact message shown when it stopped.

  4. Add a safe screenshot if useful

    Crop the image to the relevant state and remove names, account numbers, balances, payment information and other personal details.

  5. Watch the support status

    Waiting for response means your latest message is with the team. Team reply received means a response is ready in the conversation.

Never send

  • Passwords.
  • Bank authentication codes or one-time passcodes.
  • Full payment-card details.
  • Secrets or access tokens.

You’re finished when…

If the support button is not available

This guide covers the current mobile route. Return to Home in the mobile app and check the quick-action row before trying again.

Open Moolah

Search Learning Centre

Contact Moolah supportOpen the mobile support conversation and provide the details needed to help you continue.Fix a bank connectionRecover when consent does not open or the connection does not finish.Get helpManage billing or restore accessUse the original purchase channel to manage a subscription or recover paid access.Build your Net Worth pictureBring what you own and owe together, with current values and no double counting.Connect your accountsBring your supported accounts and recent financial information into Moolah.Create a goalDefine something you want to work towards and track your progress.Plan your next 12 monthsBuild a realistic forecast, find potential savings and spot the months that need a buffer.Learning centreRead your CashflowSee what happened, compare it with your plan, and know what to do next in Moolah on Web, iOS or Android.Understand your longer-term directionRead how your current choices could affect future goals and financial independence.Give next cycle’s money a jobUse Income Mapping to plan what available money will fund next.Review your monthCheck what changed and make one useful adjustment to your plan.How Moolah connects your moneyBuild a living picture of your money and use it for your next decision.Why I built MoolahMoolah exists to help you live well now, care for what comes next and stay in control of your financial direction.How to get control of your moneyBuild a clear picture of what is happening, choose a practical review rhythm and act on the issue that matters most.How to get one month ahead with moneyBuild an income pool for the next period safely, whether your useful rhythm is monthly, fortnightly, weekly or payday-aligned.How to make a financial decision with confidenceCompare financial options using the same assumptions, see the trade-offs and keep the final choice in your hands.How Moolah connects to your financial dataUnderstand the consent flow, read-only access and the control you keep over a connection.Add or change a cashflow itemKeep your future income and spending assumptions realistic.