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Fix a bank connection

Recover when consent does not open or the connection does not finish.

Why this helps

The secure approval flow and the account import happen in stages. Start with the least disruptive recovery action and give an in-progress connection time to finish before beginning another one.

On mobile

  1. Continue the approval flow

    If the approval page is waiting or did not open correctly, use Open in browser. If that does not work, use Copy link and paste the secure link into a current browser.

  2. Return to Moolah and wait

    Complete the institution’s approval, return to Moolah, and leave the waiting state open while account information arrives.

  3. Replace an expired attempt

    If the link has expired or the flow timed out, return to Moolah and choose Try again. Begin a fresh attempt instead of reusing the old link.

  4. Avoid duplicate connections

    Do not repeatedly start the same institution while an approval or import is still in progress. Check whether the first connection has completed before trying again.

On the web

Complete the approval in the browser window Moolah opens. If the window was closed or the link expired, return to Moolah and begin a fresh attempt. Use the mobile support route below if the web recovery still does not complete.

You’re finished when…

If Try again still fails

Contact support with the institution, the last successful step and the exact message shown. Never send a password, bank code or one-time passcode.

Contact Moolah support

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Contact Moolah supportOpen the mobile support conversation and provide the details needed to help you continue.Fix a bank connectionRecover when consent does not open or the connection does not finish.Get helpManage billing or restore accessUse the original purchase channel to manage a subscription or recover paid access.Build your Net Worth pictureBring what you own and owe together, with current values and no double counting.Connect your accountsBring your supported accounts and recent financial information into Moolah.Create a goalDefine something you want to work towards and track your progress.Plan your next 12 monthsBuild a realistic forecast, find potential savings and spot the months that need a buffer.Learning centreRead your CashflowSee what happened, compare it with your plan, and know what to do next in Moolah on Web, iOS or Android.Understand your longer-term directionRead how your current choices could affect future goals and financial independence.Give next cycle’s money a jobUse Income Mapping to plan what available money will fund next.Review your monthCheck what changed and make one useful adjustment to your plan.How Moolah connects your moneyBuild a living picture of your money and use it for your next decision.Why I built MoolahMoolah exists to help you live well now, care for what comes next and stay in control of your financial direction.How to get control of your moneyBuild a clear picture of what is happening, choose a practical review rhythm and act on the issue that matters most.How to get one month ahead with moneyBuild an income pool for the next period safely, whether your useful rhythm is monthly, fortnightly, weekly or payday-aligned.How to make a financial decision with confidenceCompare financial options using the same assumptions, see the trade-offs and keep the final choice in your hands.How Moolah connects to your financial dataUnderstand the consent flow, read-only access and the control you keep over a connection.Add or change a cashflow itemKeep your future income and spending assumptions realistic.